Arlo Doorbell Not Connecting to Internet: How to Troubleshoot
Generally, an Arlo video doorbell can be connected to the internet by following the instructions given in the user manual. But, there are times when things turn awry because of the Arlo doorbell not connecting to internet issue. The problem is not specific to wired or wireless doorbells as users owning both have complained about facing the internet connectivity issue. Plenty of reasons might cause this problem. But, let’s focus on the solutions to fix it. In this blog, you will learn how to fix the internet problem with the Arlo wireless video doorbell as well as the wireless one. So, read on.
Arlo Doorbell Not Connecting to Internet [Wireless]
If your wireless video doorbell is unable to connect to the internet, you can start the troubleshooting process by power cycling it. On the off-chance, you are still failing, giving a shot at the tips mentioned below is recommended:
1. Ensure Working Status of WiFi Connection
First of all, see to it if your WiFi connection is working or not. If you’ve connected your video doorbell to the internet via the base station, then we suggest you check the working status of the base station. In case, the doorbell is sharing a wireless connection with the router or another gateway, then ensure that it is working properly. The internet issue with the base station or router can also from the end of your ISP. So, don’t forget to cross-check things with him.
2. Check If Video Doorbell is Charged
Your wireless video doorbell will struggle to connect to the internet if it is running out of battery. Therefore, you must ensure that the video doorbell is completely charged. You can check the battery status of the video doorbell by pressing the button on it. If the LED illuminate, then everything is OK. If it doesn’t, then you are advised to charge the Arlo doorbell battery to 100 percent. To know how to charge the doorbell battery correctly, ping our professionals.
3. Move Doorbell Closer Router
To fix the Arlo doorbell not connecting to internet problem, you can also consider reducing the distance between the router and doorbell. The reason is, too much distance between the devices serves as a potential cause behind the issue. If you have connected Arlo doorbell to base station to make it connect to the internet, then you are advised to place them at an optimal distance. Also, reduce the WiFi interference present between them.
This is how you can troubleshoot the internet issue with your video doorbell. However, it has been noticed that users who have replaced their main gateways [router or base station] struggle to connect their doorbell to new WiFi because of the lack of knowledge. If you’re also among them, walk through the next section to learn the correct instructions.
How to Connect Arlo Doorbell to New WiFi?
If you want to connect your doorbell to the new WiFi network, then the only thing you have to do is change the WiFi network on which it is operating. FYI, the video doorbell always connects to the 2.4GHz network. So, the mobile device involved in the process must be accessing the same network. Here’s how to connect doorbell to the new WiFi network:
- Launch the Arlo Secure app on your Android or iOS device.
- Select Settings > My Devices > Doorbell Model.
- Below the “Device On switch”, select “Connected to”.
- Tap Change Network and follow the on-screen instructions.
Arlo Doorbell Not Connecting to Internet [Wired]
In the previous sections, you learned what to do if an internet connectivity issue occurs with a wireless doorbell and how to connect the doorbell to new WiFi properly. But, as we mentioned at the beginning of the post that the issue is not restricted to wireless doorbells, let us provide you with the tips to be followed when the internet problem chooses to trouble you with wired doorbells.
1. Ensure Power Kit Installment
You first need to ensure that your wired video doorbell is getting proper power from the wall outlet. Know that the proper voltage for your doorbell ranges from 16-24V AC. Also, ensure that the power kit of your video doorbell is installed perfectly. You can refer to the user manual to know the correct instructions for the power kit installment process.
2. Check the Network Information
The Arlo doorbell not connecting to internet will surely show up if the video doorbell as well as the mobile device using which you’ve installed it is on a different network. Thus, you have to verify the network information and login credentials in case you’ve updated your network settings like switching your Internet Service Provider. The WiFi password entered in the Arlo Secure app must be correct and must match the one you used to connect the mobile device to WiFi.
3. Examine the Doorbell Temperature
If still, your Arlo doorbell is not connecting to internet, then there is a possibility that its surrounding temperature is creating some problems. To your knowledge, the outdoor temperature limit for the proper working status of the doorbell is -4F to 113F which applies to wired and wireless units both. Therefore, try to install your doorbell in an area that comes under this temperature range.
Now, it is time to wrap up the guide focusing on how to resolve the internet connectivity issue with the doorbell. Here, you learned to troubleshoot the problems related to wired and wireless doorbells both. Just in case you’re still getting the Arlo doorbell not connecting to internet issue, reset and reconfigure it. You can do so by filling in the Arlo login details on the mobile app and following the on-screen instructions after selecting the doorbell model.