Why is My Arlo Pro Constantly Losing Connection? How to Fix?
Arlo Pro cameras can be seen keeping an eye on the happenings around various locations. But, various stances have been observed where users are complaining about their Arlo Pro constantly losing connection. If you have also performed Arlo camera setup and are facing a connectivity issue with the camera, you can refer to the troubleshooting techniques given here. If you are wondering about the reasons, then worry not! We’ll disclose them right away in the next section.
Reasons Why Arlo Pro is Constantly Losing Connection?
Given in this section are the reasons due to which you might be facing connectivity issues with the camera. But, before you walk through them, ensure that your Arlo Pro is operating under favorable temperature conditions. Be very certain that your camera is located where the temperature goes not less than -20 degree Centigrade (-4 degree Fahrenheit) and not more than 40 degree Centigrade (113 degree Fahrenheit). If working temperatures is all good, you can walk through below given points to learn why your Arlo Pro is constantly losing connection.
No Internet Connectivity at Router
There is a high possibility that the Arlo Pro is losing connection because there is no internet connection at the Base Station or the router. Thus, we suggest you ping your router in that case just to ensure that whether the issue is with cable connections or you need to contact your ISP. If you successfully ping the router, then workaround needs to be performed from your end.
The Camera’s Firmware is Outdated
Although the camera’s firmware gets updated automatically when you are not using it, still, you are suggested to log in to the Arlo camera app and ensure about camera’s firmware update. May be the firmware update is stuck. In the absence of an upgraded firmware version, your camera is most likely to behave weirdly.
So, these were the reasons due to which the Arlo Pro constantly losing connection issue shows up. It is now time to move to the troubleshooting techniques that can be used to fix the problem.
Solution: Arlo Pro Constantly Losing Connection
You should restart your camera before beginning the troubleshooting process. It can be done by removing the Pro camera battery from its compartment and keep it idle for a while. After that, reinsert the battery and see if the problem gets fixed.
Charge the Camera’s Battery
The first thing that we recommend you doing is to charge the camera’s battery. The camera can face connectivity issues when the battery is less than 20%. You should use the camera’s charging cable and adapter to charge the battery.
Check Cable Connections
Have a look at the cable connections related to the router and Base Station (if you are using). The power as well as Ethernet cables used must be free of damages. Plus, they must be firmly connected to their respective ports.
Upgrade the Firmware
Complete Arlo login using the mobile app or the web login address and see if there are any updates available for your camera. Just in case, there is an update ready to be installed, you already know what to do. It is recommended not to interrupt the firmware update process as it might make the camera non-functional.
The Concluding Words
This was all about what to do if your Arlo Pro constantly losing connection. Hopefully, you will be able to fix your camera using the given techniques. On the off chance, connectivity issues are still there; check the surroundings of the camera. It must be 2-3 inches away from concrete walls and other obstructions. The distance of your Arlo camera from the Base Station or router must be decent too.
