Arlo Ultra 2 Not Connecting to Base-Station – How to Fix

An Ultra 2 camera can be connected to VMB5000, VMB4500, and VMB4000 Base Station. But, there are times when this connection fails and the user is unable to complete Arlo camera setup. If you are also complaining about facing the Arlo Ultra 2 not connecting to Base-Station, you can rely on the troubleshooting techniques given in this post.

Why is Arlo Ultra 2 Not Connecting to Base-Station?

Numerous reasons are there an Ultra 2 camera refuses the connection with a Base-Station or a SmartHub. However, we have sorted the common ones for you. Addressing them will automatically fix other reasons.

• Partially installed Arlo SmartHub or Base Station.
• Your camera is too far from the Base Station.
• Insufficient camera battery.
• You are trying to sync multiple Arlo Ultra 2 cameras with the SmartHub.
• You might have selected the Connect without SmartHub option while trying to set up the camera using the Arlo app.

So, these were the topmost reasons due to which the Arlo camera not connecting to the Base Station issue shows up. Now, the time has come that you learn how to troubleshoot the problem effectively.

Note: If you are trying to sync Arlo Ultra 2 with a single LED SmartHub or Base Station, there’s no need to press the Sync button.

How to Sync Arlo Ultra 2 with Multi-LED Arlo Base Station?

You must know that the Arlo Ultra series cameras will sync automatically with the Base Station when the battery is inserted. You won’t need to press the Sync button if the blue light is blinking slowly. When this light starts blinking rapidly, you should know that the devices are getting synced with each other. However, below, we’ve given the steps to sync your Base Station and camera manually.

• Press the Sync button on your Arlo security camera.
• Once done, you are suggested to press the Sync button on the Base-Station.
• The button must be pressed within 2 minutes of pressing it on the camera.

Observe the LED above the camera icon. Is it rapidly blinking green? If yes, then the syncing process is in progress. You can now check the status of the Arlo camera by accessing my arlo login URL.

Tip: If the Sync button on the Base Station is pressed for too long, the light above the camera icon will blink rapidly which means you have to sync your devices again after waiting for 15 minutes.

Fixed: Arlo Ultra 2 Not Connecting to Base-Station

Here are the tips to follow if your Arlo Ultra 2 is not connecting to Base Station.

• Ensure that your Arlo security camera is present in the range of the Base Station 1 to 3 metres (3 to 10 feet). Keeping your devices at the distance more than that can cause a lot of problems.
• The battery of an Arlo camera comes partially charged. Therefore, we suggest you charge it to 100 percent and insert it into the camera casing after that. See whether your camera connects to the Base Station now.
• You must sync only one Arlo Ultra 2 camera at a time. Multiple camera syncing at the same time is not possible.
• While setting up the camera, you need to choose the option labeled Connect Using SmartHub or select the Base-Station model directly.
• Log in to your Base Station and ensure that it is configured properly.

So, these were some techniques that can be adopted if you want the Arlo Ultra 2 to connect to the Base Station smoothly. However, if the problem continues to trouble you, you have to reset the camera to the default settings and attempt to connect it to the Base Station once again.

To Sum Up

From the low camera battery to incomplete Base Station installation, numerous reasons were there stopping the connection between two devices. However, with the help of the info given here, you can easily fix the Arlo Ultra 2 not connecting to Base-Station issue.